Legal notice
This Legal Notice applies to the website and online retail services provided through rasoishop.shop.
1. Website Information
Website:
rasoishop.shop
Customer service and legal contact:
rasoishop.shop operates as an online retail website serving customers, including customers located in Australia.
2. Ecommerce Platform
Our online store uses Shopify's ecommerce platform.
Shopify provides technology and infrastructure that supports the operation of our ecommerce website.
Shopify currently provides merchants with dedicated areas for policies including return policies, privacy policies, terms of service, shipping policies, and legal notices.
3. Purpose of the Website
rasoishop.shop provides customers with access to products available for online purchase.
Website content may include:
- Product descriptions;
- Product photographs;
- Product specifications;
- Prices;
- Availability information;
- Shipping information;
- Return information;
- Privacy information;
- Customer service information.
We aim to ensure that material information is clear and accurate.
4. Australian Consumer Law
Australian customers may have statutory rights under the Australian Consumer Law.
Nothing contained in this Legal Notice, our Terms of Service, our Return and Refund Policy, or any other store policy is intended to exclude or restrict a statutory consumer guarantee that cannot lawfully be excluded.
The ACCC states that consumer guarantees are automatic and businesses cannot remove those rights through store policies or “no refund” statements.
5. Intellectual Property
Unless otherwise stated, original content on rasoishop.shop, including:
- Written content;
- Website graphics;
- Branding;
- Logos;
- Layout;
- Design elements;
- Original photographs;
- Other proprietary material
is owned by, licensed to, or otherwise lawfully used by rasoishop.shop or the appropriate rights holder.
Unauthorised commercial copying, reproduction, modification, distribution, or republication is prohibited except where permitted by applicable law.
Third-party trademarks remain the property of their respective owners.
6. Product Information
We make reasonable efforts to provide accurate descriptions and images.
However, certain visual differences may arise because of:
- Screen settings;
- Device displays;
- Photography;
- Lighting;
- Ordinary production differences.
Nothing in this provision limits customer rights where a product is materially inconsistent with its description or fails an applicable consumer guarantee.
7. Website Availability
We aim to keep rasoishop.shop reasonably available.
However, uninterrupted operation cannot always be guaranteed.
The website may occasionally be unavailable because of:
- Scheduled maintenance;
- Technical problems;
- Hosting failures;
- Security updates;
- Network interruptions;
- Third-party service interruptions;
- Circumstances outside our reasonable control.
8. Website Modifications
We may modify, improve, update, suspend, or remove parts of the website where reasonably necessary.
This may include changes to:
- Products;
- Pricing;
- Layout;
- Functionality;
- Policies;
- Website features.
Changes will be made subject to applicable legal obligations.
9. External Websites
rasoishop.shop may contain links to websites operated by third parties.
We do not control independent third-party websites and are not responsible for their:
- Content;
- Availability;
- Security;
- Privacy practices;
- Terms;
- Business practices,
except to the extent that responsibility cannot legally be excluded.
10. Payment Processing
Payments may be processed through Shopify and authorised payment providers.
Payment providers may apply their own security processes and contractual terms.
Customers must only submit payment information they are legally authorised to use.
11. Privacy
rasoishop.shop handles personal information in accordance with our Privacy Policy and applicable privacy law.
Where the Privacy Act 1988 and Australian Privacy Principles apply, relevant obligations may cover:
- Collection of personal information;
- Use and disclosure;
- Cross-border disclosure;
- Security;
- Access;
- Correction;
- Privacy complaints.
The OAIC identifies 13 Australian Privacy Principles dealing with these aspects of personal information management.
12. Website Security
Users must not attempt to:
- Hack the website;
- Circumvent security measures;
- Obtain unauthorised access;
- Upload malicious software;
- Conduct fraudulent transactions;
- Interfere with servers;
- Collect data unlawfully;
- Misuse customer information;
- Damage website functionality.
We may take reasonable measures to protect our systems, customers, and business operations.
13. User Responsibility
Customers are responsible for:
- Providing accurate order information;
- Protecting account credentials;
- Using lawful payment methods;
- Reviewing product information;
- Providing a valid delivery address;
- Using the website lawfully.
14. Disclaimer
To the maximum extent permitted by law, rasoishop.shop does not guarantee that website access will always be uninterrupted or completely free of technical errors.
We may correct website errors when identified.
Nothing in this disclaimer removes any statutory right that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted under applicable law, rasoishop.shop will not be liable for indirect or consequential loss resulting solely from circumstances beyond our reasonable control.
This provision does not exclude, restrict, or modify liability where such exclusion would be unlawful.
16. Consumer Guarantees
Products purchased by Australian consumers may be covered by statutory consumer guarantees.
Our commercial policies and any voluntary warranty operate in addition to, rather than in substitution for, rights available under Australian Consumer Law.
17. Privacy Requests
Privacy enquiries, access requests, correction requests, and privacy complaints may be submitted to:
Where the APPs apply, a privacy policy is expected to explain matters such as the kinds of personal information handled, how information is used and disclosed, access and correction procedures, complaints, and likely overseas disclosure.
18. Complaints and Disputes
Customers who experience a problem with an order, product, refund, delivery, website, or privacy issue are encouraged to contact us first.
We will make reasonable efforts to investigate and resolve legitimate concerns.
Nothing in this provision prevents a customer from exercising a statutory right or contacting an appropriate consumer protection authority, privacy regulator, tribunal, or court.
19. Applicable Law
This website and transactions involving Australian consumers are subject to applicable Australian legal requirements where those laws apply.
Mandatory consumer rights and legal protections prevail over inconsistent contractual provisions.
20. Changes to This Legal Notice
We may update this Legal Notice when:
- Our website changes;
- Our services change;
- Business practices change;
- Applicable laws change;
- Shopify functionality changes.
The latest version will be published on rasoishop.shop.
21. Related Policies
This Legal Notice should be read together with:
- About Us;
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service;
- Shipping Policy.
Where any provision conflicts with a mandatory legal requirement, the mandatory requirement will prevail.
22. Contact Information
For legal, customer service, product, order, privacy, return, refund, or website enquiries:
rasoishop.shop
Email: info@rasoishop.shop
- Choosing a selection results in a full page refresh.