Shipping policy
This Shipping Policy explains how orders placed through rasoishop.shop are processed, shipped, tracked, and delivered.
1. Free Standard Shipping
rasoishop.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
Customers are not required to meet a minimum order value to receive standard free shipping unless a specific product or promotion expressly states otherwise.
The standard shipping charge is:
$0
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This timeframe represents our normal delivery estimate and is not an unconditional guarantee.
Actual delivery may vary depending on:
- Destination;
- Product availability;
- Order processing;
- Carrier operations;
- Public holidays;
- Peak shopping periods;
- Weather;
- Transportation disruptions;
- Customs procedures where relevant;
- Events outside our reasonable control.
3. Order Processing
Before dispatch, orders may go through:
- Payment verification;
- Fraud-prevention review;
- Inventory confirmation;
- Product preparation;
- Packing;
- Shipping label preparation;
- Transfer to the delivery provider.
Customers will receive order information using the contact details supplied during checkout.
4. Order Confirmation
After successfully placing an order, customers should receive an order confirmation.
Customers should carefully review:
- Products ordered;
- Quantity;
- Shipping information;
- Payment information.
If there is an error, contact:
as quickly as possible.
5. Tracking Information
Where tracking is available, customers may receive tracking information after dispatch.
A tracking number may not become active immediately after a shipping label is created.
Carrier tracking systems are controlled by independent delivery providers, and tracking updates may occasionally be delayed.
6. Multiple Packages
An order may sometimes be shipped in multiple packages.
This may occur where:
- Items are stored at different facilities;
- Products require different packaging;
- Products are dispatched at different times;
- Different logistics providers are used.
Customers will not be charged additional standard shipping fees solely because an order is delivered in multiple packages.
7. Shipping Address
Customers are responsible for entering complete and accurate delivery information.
Please carefully review your address before submitting an order.
If an error is discovered after ordering, contact:
immediately.
We will make reasonable efforts to update the address before dispatch but cannot guarantee an address modification once fulfilment has started.
8. Delivery Delays
Although our normal estimate is 15–20 days, occasional delays may occur.
Possible causes include:
- Severe weather;
- Carrier disruptions;
- Public holidays;
- High parcel volumes;
- Transport interruptions;
- Customs inspection;
- Border processing;
- Government measures;
- Incorrect delivery information;
- Natural disasters;
- Other circumstances beyond reasonable control.
A delay does not remove any statutory remedy that may apply under Australian Consumer Law.
9. Delayed Orders
If an order has not arrived within a reasonable time after the expected delivery period:
- Review any available tracking information.
- Check your delivery details.
- Check for carrier notices.
- Contact info@rasoishop.shop if assistance is required.
Please provide the order number when contacting us.
10. Lost Orders
If a parcel appears to be lost, we may investigate the shipment with the relevant carrier.
If the package is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy according to the circumstances and applicable law.
11. Damaged Shipments
If a product arrives damaged, contact:
as soon as reasonably possible.
Where practical, provide:
- Order number;
- Photograph of the product;
- Photograph of the packaging;
- Photograph of visible shipping damage;
- Description of the problem.
This information helps us assess the issue efficiently.
12. Incorrect Products
If you receive the wrong product, contact us promptly.
We will review the order and provide an appropriate solution.
Where the error is ours, customers will not be required to pay unreasonable costs to correct the problem.
13. Delivery Marked as Completed
If tracking shows that a parcel has been delivered but you cannot locate it, customers should check:
- The nominated delivery location;
- Safe-drop locations;
- Mailroom;
- Reception;
- Household members;
- Carrier delivery notices;
- Neighbours where appropriate.
If the parcel remains missing, contact us.
We will review the circumstances and determine an appropriate response under applicable law.
14. Refused Deliveries
If a customer refuses an order without a valid legal reason, the parcel may be returned.
We will review the circumstances before deciding whether any reshipping costs or deductions apply.
Nothing in this section limits statutory consumer rights.
15. Unclaimed Packages
Customers should respond to carrier collection or delivery notices within the applicable collection period.
If a parcel is returned as unclaimed, contact us to discuss the available options.
Additional costs will only be imposed where lawful and reasonable.
16. International Fulfilment
Some orders may move through international fulfilment or logistics networks before delivery to Australia.
Where this occurs, shipments may be subject to transportation, border, or customs procedures.
These processes can sometimes affect delivery times.
17. Customs, Duties and Taxes
Any applicable taxes, duties, or other mandatory charges will be handled according to the information displayed during the transaction and applicable law.
We will not intentionally impose undisclosed mandatory charges in a misleading manner.
18. Order Changes
If you need to change your order, contact:
as soon as possible.
Once fulfilment or shipping has begun, changes may no longer be possible.
19. Order Cancellation
Customers may request cancellation before dispatch.
We will make reasonable efforts to accommodate the request.
If the order has already been dispatched, the customer may need to receive the goods and follow our Return and Refund Policy.
20. Free Shipping and Returns
Free standard shipping on the original order does not automatically mean that voluntary change-of-mind return shipping is free.
For change-of-mind returns, customers may be responsible for return shipping as explained in our Return and Refund Policy.
For faulty, damaged, or incorrectly supplied products, reasonable return costs will be handled consistently with Australian Consumer Law.
21. Australian Consumer Rights
Nothing in this Shipping Policy excludes any consumer right or remedy that cannot lawfully be excluded.
Australian consumer guarantees are mandatory where applicable and cannot be removed by a retailer's store policy.
22. Shipping Policy Updates
We may update this Shipping Policy when delivery services, fulfilment arrangements, operational procedures, or applicable requirements change.
The most current version will be displayed on rasoishop.shop.
23. Contact Us
For shipping, tracking, delivery, lost parcel, damaged parcel, or address enquiries:
rasoishop.shop
Email: info@rasoishop.shop
Standard Shipping: FREE
Estimated Delivery Time: 15–20 days
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