Privacy policy
This Privacy Policy describes how rasoishop.shop collects, uses, stores, discloses, and protects personal information when customers visit our website, purchase products, contact us, or otherwise interact with our online services.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to our activities, we aim to handle personal information consistently with those requirements.
The APPs govern matters including collection, use and disclosure, security, overseas disclosure, access, and correction of personal information.
1. Information We May Collect
Depending on how you interact with rasoishop.shop, we may collect information including:
- Name;
- Email address;
- Shipping address;
- Billing address;
- Telephone information where provided;
- Order information;
- Purchase history;
- Product preferences;
- Account information;
- Customer service communications;
- Return and refund information;
- Device information;
- Browser information;
- IP address;
- Cookie identifiers;
- Website activity;
- Referral information;
- Fraud-prevention information;
- Transaction information.
Payment details may be processed directly by Shopify or authorised payment service providers rather than stored directly by rasoishop.shop.
2. How Information Is Collected
Information may be collected:
- Directly from you;
- During checkout;
- When you place an order;
- When you create an account;
- When you contact us;
- When you request a return;
- When you subscribe to marketing;
- When you browse our store;
- Through cookies;
- Through Shopify;
- Through payment providers;
- Through shipping and fulfilment providers;
- Through security and fraud-prevention providers;
- Where otherwise authorised or permitted by law.
3. Purposes for Which We Use Information
We may use personal information to:
- Process purchases;
- Verify transactions;
- Arrange fulfilment;
- Deliver products;
- Provide shipping notifications;
- Process returns;
- Process refunds;
- Respond to questions;
- Provide customer service;
- Maintain customer accounts;
- Detect fraud;
- Prevent unauthorised transactions;
- Protect our website;
- Improve products and services;
- Analyse website usage;
- Maintain business records;
- Meet accounting requirements;
- Comply with legal obligations;
- Resolve disputes;
- Enforce applicable store policies.
4. Shopify
Our online store uses Shopify's ecommerce platform.
Shopify provides technology that enables us to display products, operate checkout, process orders, manage transactions, and provide other ecommerce functionality.
Information submitted through rasoishop.shop may therefore be processed through Shopify's systems.
Shopify also operates its own privacy and security practices in relation to its services.
5. Payment Processing
Payment information may be processed by payment providers selected or made available through Shopify.
These providers may receive information necessary to process and verify payments, such as:
- Card details;
- Billing information;
- Transaction amount;
- Transaction identifiers;
- Fraud-prevention information.
Customers should not send complete credit or debit card details to us by ordinary email.
6. Disclosure to Service Providers
We may disclose relevant personal information to providers that help operate the store, including:
- Shopify;
- Payment processors;
- Financial institutions;
- Shipping carriers;
- Fulfilment providers;
- Warehousing providers;
- IT providers;
- Cloud hosting providers;
- Customer service systems;
- Email communication services;
- Analytics services;
- Fraud-prevention providers;
- Professional advisers.
Information will generally be disclosed only to the extent reasonably necessary for the relevant service.
7. Cross-Border Processing
Some Shopify, payment, technology, logistics, analytics, and other service providers may operate outside Australia.
As a result, personal information may sometimes be processed or stored in other countries.
Where APP 8 or another applicable privacy requirement applies to an overseas disclosure, we will take reasonable steps required by applicable law concerning that disclosure.
8. Cookies and Similar Technologies
rasoishop.shop may use:
- Cookies;
- Pixels;
- Tags;
- Local storage;
- Analytics technologies;
- Similar online technologies.
These technologies may help us:
- Operate the shopping cart;
- Remember preferences;
- Maintain sessions;
- Analyse traffic;
- Improve website performance;
- Prevent fraud;
- Understand website usage;
- Measure advertising effectiveness.
Customers may be able to manage cookies through browser or device settings.
Disabling essential cookies may prevent certain parts of the website from operating correctly.
9. Marketing Communications
Where permitted by law, we may send marketing messages to customers who have consented or where another lawful basis applies.
Customers may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message.
Unsubscribing from marketing does not necessarily stop transactional communications relating to:
- Existing orders;
- Shipping;
- Returns;
- Refunds;
- Security;
- Customer service.
10. Data Security
We take reasonable steps designed to protect personal information from:
- Misuse;
- Interference;
- Loss;
- Unauthorised access;
- Unauthorised modification;
- Unauthorised disclosure.
No electronic transmission or storage system can be guaranteed to be completely secure.
Customers should also protect their account information and passwords.
APP 11 specifically addresses security of personal information for organisations subject to the APPs.
11. Data Retention
We may retain personal information for as long as reasonably necessary for purposes such as:
- Processing transactions;
- Managing orders;
- Handling refunds;
- Customer service;
- Accounting;
- Tax or regulatory requirements;
- Fraud prevention;
- Dispute resolution;
- Legal compliance.
When information is no longer reasonably required and applicable law does not require continued retention, we may delete, destroy, or de-identify it as appropriate.
12. Access to Personal Information
Where applicable under Australian privacy law, individuals may request access to personal information we hold about them.
Requests should be sent to:
We may take reasonable steps to verify identity before providing access.
APP 12 addresses individuals' rights to access personal information held about them where the APPs apply.
13. Correction of Personal Information
Customers may ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Correction requests may be sent to:
APP 13 addresses correction of personal information for APP entities.
14. Privacy Complaints
If you believe your personal information has been handled improperly, contact:
Please explain the nature of your concern and provide enough information for us to investigate.
We will consider privacy complaints and respond within a reasonable period.
Where applicable, nothing prevents an individual from raising a complaint with the relevant privacy regulator.
15. Children's Privacy
Our online store is intended for individuals who are legally capable of making purchases or are purchasing with appropriate authorisation.
We do not intentionally seek unnecessary personal information from young children.
If a parent or guardian believes that a child has improperly submitted personal information to us, contact:
16. Third-Party Links
Our website may contain links to independent websites.
We do not control the privacy practices of those third-party websites.
Customers should read the privacy policies of independent websites before providing personal information to them.
17. Legal Disclosure
We may disclose information where reasonably necessary to:
- Comply with applicable law;
- Respond to a lawful government request;
- Protect our legal rights;
- Prevent fraud;
- Investigate unlawful activity;
- Protect customers or others;
- Enforce applicable agreements.
18. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Our business practices change;
- Our technology changes;
- Our service providers change;
- Legal requirements change;
- Shopify functionality changes.
The updated Privacy Policy will be published on rasoishop.shop with a revised effective date.
Australian privacy guidance states that an APP privacy policy should be clearly expressed and kept up to date where the Privacy Act applies.
19. Contact Information
For privacy questions, access requests, correction requests, or complaints:
rasoishop.shop
Email: info@rasoishop.shop
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