Terms of service
These Terms of Service govern access to and use of rasoishop.shop, including purchases made through our online store.
Throughout these Terms:
“we,” “us,” and “our” refer to rasoishop.shop.
“you,” “your,” and “customer” refer to users, visitors, and purchasers using rasoishop.shop.
By accessing our website or submitting an order, you agree to these Terms to the extent permitted by applicable law.
1. Use of Our Store
You may use rasoishop.shop only for lawful purposes.
You must not use the website to:
- Commit fraud;
- Violate applicable law;
- Infringe intellectual property rights;
- Introduce malware;
- Circumvent security systems;
- Gain unauthorised access;
- Interfere with website operations;
- Collect information unlawfully;
- Impersonate another person;
- Conduct abusive automated activity.
2. Eligibility
By placing an order, you represent that you have legal capacity to enter into the transaction or have appropriate authority to do so.
Customers are responsible for providing accurate information during checkout.
3. Product Information
We make reasonable efforts to display accurate product descriptions, images, specifications, dimensions, materials, and other relevant information.
Minor visual variations may occur due to photography, display settings, lighting, and ordinary manufacturing differences.
Nothing in this section permits us to supply goods that materially differ from their description or fail applicable Australian consumer guarantees.
4. Product Availability
Products are subject to availability.
We may:
- Add products;
- Remove products;
- Modify product ranges;
- Limit quantities;
- Discontinue products;
- Update product specifications.
If a purchased product becomes unavailable before fulfilment, we may contact the customer and provide an appropriate solution, including a refund where necessary.
5. Prices
Product prices are displayed on the website before checkout.
Prices may change for future purchases without notice.
Where an obvious pricing, technical, or typographical error occurs, we may correct it where permitted by law.
6. Orders
Submitting an order represents an offer to purchase the selected goods.
We may review orders before accepting or fulfilling them.
We may refuse or cancel an order where reasonably necessary because of:
- Product unavailability;
- Payment failure;
- Suspected fraud;
- An obvious pricing error;
- Technical problems;
- Legal restrictions;
- Inability to fulfil the order.
If we cancel a paid order without supplying the products, the applicable amount will be refunded.
7. Payment
Customers must use an accepted payment method displayed at checkout.
Payments may be processed through Shopify and independent payment providers.
Customers represent that they are authorised to use the payment information submitted.
8. Shipping
rasoishop.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
Our estimated standard delivery timeframe is:
15–20 days
Delivery estimates may be affected by circumstances outside our reasonable control.
Our Shipping Policy forms part of these Terms.
9. Delivery Information
Customers must provide complete and accurate delivery information.
If an address error is discovered, contact:
as soon as possible.
We cannot guarantee that an address can be changed once fulfilment or dispatch has begun.
10. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Our voluntary return policy operates in addition to Australian statutory consumer rights.
Shopify currently provides dedicated policy areas for return, privacy, terms, shipping, and legal notice content.
11. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, remedy, liability, condition, or warranty that cannot lawfully be excluded.
Australian consumer guarantees automatically protect eligible consumers and cannot be removed by a retailer's contractual terms.
12. Website Accuracy
We make reasonable efforts to maintain accurate website content.
Occasional errors may occur in:
- Product descriptions;
- Prices;
- Images;
- Availability;
- Promotions;
- Shipping information.
We reserve the right to correct errors subject to applicable law.
13. Intellectual Property
Unless otherwise stated, original website content, branding, written material, graphics, design elements, and other proprietary material appearing on rasoishop.shop are owned by or lawfully used by rasoishop.shop or the applicable rights holder.
Content may not be commercially reproduced, copied, republished, distributed, or exploited without permission except where permitted by law.
14. Customer Content
Where customers are allowed to provide reviews, photographs, comments, or other submissions, they must not submit material that is:
- Illegal;
- Fraudulent;
- Defamatory;
- Threatening;
- Abusive;
- Infringing;
- Misleading;
- Malicious.
Customers remain responsible for content they submit.
15. Third-Party Services
Our website may depend on services provided by third parties, including:
- Shopify;
- Payment providers;
- Delivery companies;
- Hosting services;
- Analytics services;
- Fulfilment providers.
Those providers may operate under their own terms.
16. External Links
Our website may contain links to websites operated independently by third parties.
We do not control those websites and are not responsible for their independent content or practices except where liability cannot legally be excluded.
17. Prohibited Conduct
Users must not:
- Attempt to hack the website;
- Introduce viruses;
- Interfere with transactions;
- Use stolen payment information;
- Scrape protected data unlawfully;
- Abuse customer service systems;
- Circumvent security;
- Misrepresent identity;
- Violate applicable law.
18. Disclaimer
To the maximum extent permitted by law, general website information is provided for retail and informational purposes.
Nothing in this disclaimer excludes rights or guarantees that cannot legally be excluded under Australian Consumer Law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, rasoishop.shop will not be liable for indirect or consequential losses that are not reasonably foreseeable or that arise solely from circumstances beyond our reasonable control.
Nothing in this clause limits liability where doing so would be unlawful.
20. Privacy
Personal information is handled in accordance with our Privacy Policy.
Customers acknowledge that transaction-related information may be shared with service providers involved in:
- Payment;
- Fulfilment;
- Delivery;
- Security;
- Ecommerce operations.
21. Electronic Communications
Customers agree that order confirmations, shipping notifications, refund notices, security information, and other transaction-related communications may be provided electronically.
Marketing communications are subject to applicable legal requirements and customer preferences.
22. Events Outside Our Reasonable Control
We are not responsible, to the extent permitted by law, for delays caused by events outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Transportation interruptions;
- Carrier delays;
- Major infrastructure problems;
- Government restrictions;
- Industrial disruption.
This section does not remove remedies required by Australian Consumer Law.
23. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
24. No Waiver
Failure to enforce a provision immediately does not necessarily waive our right to enforce it later.
25. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on rasoishop.shop.
Changes generally apply prospectively unless applicable law requires otherwise.
26. Governing Law
These Terms are intended to operate consistently with applicable Australian law.
Nothing in these Terms removes any mandatory jurisdiction or statutory right available to Australian consumers.
27. Contact Us
Questions concerning these Terms should be sent to:
rasoishop.shop
Email: info@rasoishop.shop
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